At Roga Africa, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of our ready-to-wear clothing items.
1. Processing Time
- All orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In rare cases of high order volume, processing times may be extended. Customers will be notified in such instances.
2. Shipping Rates
We offer the following shipping options:
- Local Shipping (Within Nigeria)
- Estimated delivery time: 1-5 business days
- Cost is included at checkout.
- Regional Shipping (Within Africa):
- Rates vary by destination and weight of the package.
- Estimated delivery time: 5-10 business days
- International Shipping (Outside Africa):
- Rates are calculated at checkout based on destination and weight.
- Estimated delivery time: 7-15 business days
3. Delivery
- We partner with reputable couriers to ensure safe and timely delivery of your orders.
- A tracking number will be provided once your order is shipped.
4. Customs and Duties
- For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
- Please check with your local customs office for more details before placing your order.
5. Shipping Restrictions
- We currently do not ship to PO Boxes or APO/FPO addresses.
- Certain remote locations may experience extended delivery times.
6. Lost, Damaged, or Delayed Packages
- If your package is lost, damaged, or delayed, please contact us at rogaafrica@gmail.com immediately.
- We will work with the courier to resolve the issue.
- Roga Africa is not responsible for delays caused by customs, weather conditions, or unforeseen courier issues.
7. Order Changes and Cancellations
- Once an order is processed and shipped, it cannot be canceled or changed.
- Please contact us immediately if you need to modify your order before it ships.